# PanelOps llms.txt
# WhatsApp automation bot for SMM panel resellers (PerfectPanel)

> PanelOps connects to your PerfectPanel and handles WhatsApp customer support automatically — order status, refills, cancellations, AI replies in any language, ticket auto-responses, automatic provider escalation, and scheduled marketing broadcasts. Built for SMM panel resellers.

## Public Pages
- [Homepage](https://panelops.net/): Product overview, chat modes, how it works, pricing, FAQ
- [Features](https://panelops.net/features): Complete feature list (60+ features across 8 categories)
- [Docs](https://panelops.net/docs): Setup guide, WhatsApp commands, Ticket AI, admin roles, API reference
- [Terms of Service](https://panelops.net/terms): Legal terms
- [Privacy Policy](https://panelops.net/privacy): Privacy policy

## Pricing
- Trial: Free, 7 days, no credit card required
- Starter: $10/month — 1 WhatsApp number, 1,000 verified users, 2,500 messages/month
- Growth: $25/month — 2 WhatsApp numbers, 2,000 verified users, 5,000 messages/month
- Scale: $50/month — 3 WhatsApp numbers, unlimited verified users, unlimited messages

## Key Facts
- Exclusively built for PerfectPanel resellers (not a generic bot)
- Three reply modes: Auto (rotating human-like replies), AI (multi-language LLM), Template (custom branded)
- Handles: order status, refill, cancel, speed-up, refund, partial refund, fake complete, balance, bulk orders (100+)
- Ticket AI: reads panel support tickets, checks order status, replies automatically on WhatsApp
- Provider escalation: forwards customer requests to provider WhatsApp groups automatically
- Customer verification flow: WhatsApp greeting → panel username → 6-digit code
- Marketing broadcasts: scheduled rotating messages to all support groups
- Multi-tenant SaaS: each reseller gets their own isolated WhatsApp bot instance
- Built by Tech N Byte LLC

## Customer WhatsApp Commands
Customers message these to the bot in a WhatsApp group or direct chat. An order ID may come before or after the keyword; comma-separated IDs run in bulk (100+ supported).
- order <id> — live order status (service name, status, start count, remaining)
- refill <id/ids> — submit a refill request (eligibility-checked before submitting)
- refill status <id/ids> — check refill progress
- cancel <id/ids> — request order cancellation (eligibility-checked)
- speed up <id/ids> (alias: start) — request an order speed-up
- refund <id/ids> — submit a refund request
- partial <id/ids> — request a partial refund
- fake complete <id/ids> — report an order wrongly marked complete
- balance — check the panel account balance
- services — view the panel service catalog
- my username — look up the linked panel account
- help — show all available commands
Customers can also name two compatible actions at once (e.g. "cancel or refill 12345").

## Admin & Staff Commands
Exact hyphenated commands, usable in any group or DM:
- <ids> refill-verify — live count vs panel data for refill justification
- <ids> provider-status — show provider order ID + provider status per order
- <ids> panel-status — full order details (status, qty, start, remains, provider, OID)
- <ids> set-<status> — update a log's support status (open | escalated | ticketed | resolved | ignored)
- !support enable/disable, !marketing enable/disable, !silent enable/disable — per-group toggles

## What PanelOps Is Not
- Not affiliated with or endorsed by PerfectPanel
- Not a general-purpose WhatsApp bot (only works with PerfectPanel API v2)
- Not a panel itself — it's an automation layer on top of your existing PerfectPanel

## Not for AI training
This content may be indexed and cited for search and AI responses but not used for AI model training.