Refund Policy

1. Try Before You Pay

Every new account starts with a 7-day free trial, with no credit card required. Please use the trial to confirm PanelOps works with your panel, your WhatsApp numbers and your workflow before you buy a paid plan.

2. Subscription Fees

As stated in our Terms of Service, subscription fees are non-refundable except as described in this policy or where required by law. This applies to card payments and to cryptocurrency payments.

3. Cancellation

You can cancel your subscription at any time from the Billing page in your dashboard. When you cancel:

• You will not be charged again
• Your plan stays active until the end of the current billing period
• We do not give prorated refunds for the unused part of a billing period
• Downgrades also take effect at the end of the current billing period

4. When We Issue Refunds

We will review a refund request and may approve it when:

• You were charged more than once for the same billing period
• You were charged after cancelling because of a billing error on our side
• You paid but your plan was never activated because of an error on our side

Approved refunds cover the full amount of the affected payment. Card payments are refunded to the original card. Cryptocurrency payments are refunded to a wallet address you give us, and network fees may reduce the amount you receive.

5. What Is Not Refundable

• Partial use of a billing period, or not using the Service after paying
• Forgetting to cancel before a renewal
• WhatsApp restricting, banning or disconnecting your number
• Outages or changes on your SMM panel, your providers, or other third-party services
• Accounts suspended for breaking our Terms of Service

6. Your Customers' Orders

This policy covers PanelOps subscription fees only. When your customers use the agent's refund or partial commands, PanelOps only passes the request to your own SMM panel. Refunds for your customers' SMM orders are handled by you and your panel, not by PanelOps.

7. How to Request a Refund

Open a support ticket from your dashboard, or reach us through the contact form, within 14 days of the charge. Include your account email, the payment date and amount, and the reason for the request. We aim to reply within a few business days.

8. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We may suspend an account while a chargeback is open.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version on this page, with its last-updated date, applies to payments made after that date.