Terms of Service

1. Acceptance of Terms

These Terms are an agreement between you and Tech N Byte LLC ("we", "us", "our"), which operates PanelOps ("the Service"). By accessing or using the Service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

PanelOps is software: an AI customer-support agent that tenants connect to their own WhatsApp number and their own SMM panel, so they can answer their customers' questions about orders and tickets. The Service provides AI-assisted order support, ticket replies, and announcements to groups the tenant runs, through the Evolution API integration.

What PanelOps does not do. PanelOps does not sell, resell, deliver, or fulfil any social media services, followers, likes, views, or other engagement. It does not process orders for, take payments from, or hold funds for tenants' customers, and it is not a party to any transaction between a tenant and their customers. Our only charge is the subscription fee tenants pay for the software.

3. Account Registration

To use the Service you must register for an account. You agree to:

• Provide accurate and complete information during registration
• Keep your credentials confidential and not share them with third parties
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account

4. Acceptable Use

You agree not to use the Service to:

• Send spam or unsolicited messages, or message people who have not agreed to hear from you
• Violate WhatsApp's Terms of Service or policies
• Engage in fraudulent, deceptive, or illegal activities
• Harass, abuse, or harm other users or third parties
• Reverse engineer, copy, or resell the Service without authorization
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Violate any applicable local, national, or international law or regulation

Your services are your responsibility. You are solely responsible for the products and services you sell to your customers, and for making sure that they, and the way you market them, comply with all laws and third-party terms that apply to them.

5. Subscription and Billing

PanelOps is offered on a subscription basis. By subscribing you agree to:

• Pay all applicable fees as described on the pricing page
• Provide valid payment information and keep it up to date
• Understand that subscription fees are non-refundable except where required by law
• Accept that downgrading or cancelling takes effect at the end of the current billing period

Cancellations and the cases where we do issue refunds are described in our Refund Policy.

We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

6. Free Trial

New accounts receive a 7-day free trial. At the end of the trial, the account will be suspended unless a paid subscription is activated. No credit card is required to start a trial.

7. Intellectual Property

All content, features, and functionality of the Service — including but not limited to software, text, graphics, and logos — are owned by Tech N Byte LLC and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described therein.

9. Third-Party Services

The Service integrates with third-party platforms including WhatsApp (Meta), Stripe, Cryptomus, AI providers, and SMM panel APIs. Your use of these platforms is subject to their respective terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services.

10. WhatsApp Numbers and Your Responsibility

The Service connects to WhatsApp through your own WhatsApp number, using a linked-device connection. It is not an official WhatsApp Business API product, and WhatsApp (Meta) does not endorse it. You understand and agree that:

• WhatsApp may restrict, suspend or ban any number at any time, for reasons we do not control and cannot predict
• You are responsible for following WhatsApp's Terms of Service and policies, including only messaging people and groups who expect to hear from you
• We are not liable for any restriction, suspension or ban of your number, or for messages that are not delivered because of it
• A restricted or banned number is not grounds for a refund (see our Refund Policy)

We recommend using a dedicated business number rather than a personal one.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from or related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Tech N Byte LLC from any claims, losses, or costs, including reasonable legal fees, arising from the products or services you sell, your use of the Service, or your breach of these Terms.

14. Termination

We may suspend or terminate your account at any time if you violate these Terms or engage in conduct we determine to be harmful to other users, third parties, or the Service. You may terminate your account at any time from the billing settings in your dashboard.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a notice in the dashboard. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

16. Contact

If you have any questions about these Terms, please contact us through the contact form on our website.