Your SMM Panel Support, Running Itself on WhatsApp

PanelOps is a WhatsApp automation bot built exclusively for PerfectPanel resellers. It connects directly to your PerfectPanel and handles every customer support interaction inside WhatsApp — order status checks, refills, cancellations, speed-ups, refunds, balance queries, and service lookups — with no manual effort. When a customer sends "order 54321" to your WhatsApp, PanelOps queries your panel live and replies with the order status, start count, and remaining count within seconds. It runs in three reply modes: Auto for short, human-like replies, AI for conversational answers that detect and match the customer's own language, and Template for your exact branded wording. PanelOps also reads new panel support tickets and answers customers automatically, escalates requests to your provider WhatsApp groups, and sends scheduled marketing broadcasts. Built by Tech N Byte LLC, it starts at $19 per month with a 7-day free trial — no card required.

PanelOps is built exclusively for PerfectPanel, the panel software most SMM resellers already run. There is no generic multi-panel support — that focus is exactly what lets it map every PerfectPanel action precisely. Setup is just two fields: paste your panel link and your Admin API key into the dashboard, and the bot connects instantly. From that moment it can check live order status, submit refills and cancellations, request speed-ups, process refunds and partial refunds, look up your account balance, search your service catalog, and read and answer panel support tickets — all from inside WhatsApp. Every action uses your panel's own data and order numbers, so what the customer sees on WhatsApp matches your panel exactly. Other panel platforms are not supported right now; the bot only works once a valid PerfectPanel connection is in place.

Yes — when the bot is set to AI mode. In AI mode PanelOps automatically detects the language a customer writes in and replies in that same language, whether it's English, Spanish, Arabic, Hindi, Portuguese, or anything else, with no per-language setup. The customer simply messages your WhatsApp the way they normally would, and the answer comes back in their own language with the live order details pulled straight from your panel. The other two modes reply in wording you control: Auto sends short, natural, human-like replies in English, and Template uses the exact text you write for each message. You choose the mode once in Bot Settings, and the smart AI is ready out of the box — you don't configure any language models, API keys, or prompts yourself.

Yes. With auto-escalation switched on, every refill, cancel, speed-up, refund, or partial-refund request a customer makes is automatically forwarded to the WhatsApp group you've mapped for that provider — using the provider's own order number, not your internal one. If a customer sends several orders that belong to the same provider, PanelOps groups them into a single message so the provider group isn't flooded with one message per order. Every escalation is written to your dashboard logs with the action, the provider, and the provider order ID, so you have a complete record of what was forwarded and when. You map each provider to a group once; after that the forwarding is hands-off. You can also escalate manually with a single admin command when you'd rather review a request before it goes out.

Customers can send dozens — even a hundred-plus — order IDs in a single message, separated by commas. The bot confirms instantly and validates every order in the background against your panel, so big resellers don't wait. Each order is checked for eligibility before any refill or cancel is submitted.

The bot runs on your own WhatsApp through a secure connection, the same way WhatsApp Web works. We strongly recommend using a dedicated business number (not your personal one) and keeping a natural message pace. Many resellers have run this setup reliably for a long time.

No. If you can scan a QR code and paste a key, you're done. The whole setup takes under five minutes and there's nothing to install. The smart AI comes pre-configured — you don't touch any settings to get great replies.

Plans are billed monthly and you pay right inside the dashboard — by card, or with cryptocurrency (Bitcoin, Ethereum, USDC and more) where available. The 7-day free trial needs no card at all, and you can cancel any plan at any time.

Nothing is charged automatically. When the trial ends you simply pick a plan to continue. If you don't, your account moves to read-only — no surprise charges, no lost data.

Yes. Each WhatsApp number runs completely on its own — its own settings, its own customers, its own groups. Starter includes 1 number, Growth includes 3, and Scale includes 5. Need more? Talk to us about Enterprise.

The moment a customer opens a support ticket on your PerfectPanel, PanelOps picks it up — you don't have to be watching. It reads the ticket, identifies the order it's about, fetches that order's live status, provider, and details from your panel, writes a clear answer, and posts the reply back on the ticket, usually within seconds — long before you'd normally see it. It handles both kinds of tickets: command tickets, where the customer asks for a refill, cancel, or speed-up on a specific order, and general support questions about an order's progress. Every ticket reply is logged in your dashboard with a serial number, the order ID, the provider, and the provider order ID, exactly like a normal bot interaction. You can set the reply signature and tone, and switch the whole ticket responder on or off whenever you like.

Absolutely. In Template mode every reply uses your exact wording, your formatting, and your panel name. Write each message once and the bot uses it for every customer — over 35 ready-made templates are included to start from.